Follow a POEMS US order across the right trading session
US Asian Hours, US pre-market and regular trading are not interchangeable labels. The session determines which rules to check; the order record determines what actually happened.
Start with the Singapore company and selected session
The MAS directory entry identifies PHILLIP SECURITIES PTE LTD as a Capital Markets Services Licensee. Its listed activities include dealing in securities, product financing and custodial services. Exempt Financial Adviser and Exempt Insurance Broker appear separately. These entries do not certify a particular order or account's eligibility.
The POEMS website identifies its operator as Phillip Securities Pte Ltd, company registration 197501035Z. That company registration is not presented here as an MAS licence number. Establish the actual contracting company before applying Singapore POEMS guidance to an account elsewhere in the group.
Keep the platform, stock identifier, selected session and date together. A screenshot saying “US” without the session and timestamp leaves important questions unanswered.
| Question | Record to keep | Why it matters |
|---|---|---|
| Which service? | Account company, platform and selected US session. | Asian Hours has its own pricing and order conditions. |
| How recent is the price? | Quote timestamp, delay label, bid/ask and data entitlement. | A screen price and an execution report answer different questions. |
| What remains open? | Order ID, validity, requested quantity, fills and remaining quantity. | A partial fill does not establish that the rest expired. |
| What was charged? | Session tariff, account type and contract note. | A regular-session account rate may not apply elsewhere. |
| Was it changed? | Change request, acceptance and final order status. | Submitting another instruction can create a separate record to reconcile. |
Understand who quotes US Asian Hours prices
The official US Asian Hours risk disclosure says PSPL acts as principal and contractual counterparty. Its own quotations reference US market prices but may differ significantly, including additional spreads. The disclosure describes lower liquidity, partial or absent execution, changing prices and unlinked markets.
The product page lists market and limit orders and one outstanding order per counter at a time. It also explains that liquidity is provided on a best-effort basis and quotations can be absent.
For a disputed price, preserve the quoted bid and ask, the time observed, your instruction and the execution report. A previous US closing price is a reference point, not evidence that an Asian Hours order was executable at that price.
A visible quote alone cannot establish the available quantity when the order was processed. Ask which session and pricing basis applied before comparing two screenshots taken at different times or through different services.
Check what happens to an unfilled extended-hours order
POEMS' separate US extended-hours FAQ allows limit orders only. Another session-selection answer says an order can include extended and regular hours, but cannot be restricted to extended hours alone.
The unfilled-order guidance says pre-market orders carry into regular and post-market sessions and expire if still unfilled at the end of post-market. A single order partially filled across extended and regular hours is treated as one trade.
Quantity illustration: For one hypothetical order requesting 25 shares, a fill of 9 leaves 16 unfilled. If another 6 subsequently execute under that order, completed quantity becomes 15 and 10 remain. Keep the remaining order's actual status; this arithmetic does not establish acceptance, expiry or a guaranteed later fill.
Before creating another order for the same intended purchase, reconcile existing fills and any remaining instruction. The change of session alone should not be treated as a cancellation receipt. Confirm the relevant validity and final status in the actual account.
Separate delayed market data from order processing
The extended-hours quote FAQ ties real-time pre/post quotes to a US Live Price subscription. It explains that a 15–30 minute delay label denotes delayed quotations.
The delayed-price order FAQ says the order execution process does not change when a delayed price page is used. This is not a promise of an immediate fill or the older displayed price.
Keep three times distinct: the market-data timestamp, your submission time and the execution time. Comparing them helps formulate the issue without assuming that the displayed delay was added to the order's processing time.
The provider also says a missing extended-hours quote can indicate no current trading in that counter. That is a possible explanation, not a diagnosis of every blank screen. Check the instrument, session, entitlement and response before attributing a personal problem to liquidity or an outage.
Use a current counter list and the session's tariff
The linked US Asian Hours securities list is dated 4 February 2026 and explicitly describes itself as a changeable, non-exhaustive reference. A listing in that PDF does not prove current availability for your account.
The product page says ordinary CashPlus rates do not apply to US Asian Hours and publishes a separate promotion with conditions. Obtain the applicable session tariff and account conditions for the trade date. Keep commission, spread and any additional applicable charge separate when checking total cost.
Published session times and the dated PDF use different Singapore-time descriptions. Check the current dated schedule, daylight-saving treatment and holiday notice for the intended session. Do not use an old reference list as a permanent opening-hours calendar.
When reviewing a contract note, identify the session first. A price difference is not automatically a separate fee, and a commission promotion does not establish a narrow spread or available liquidity. Retain the rate basis and actual charge rather than inferring them from a general account advertisement.
Reconstruct the order before requesting a correction
- Identify the Singapore account, platform and selected US session.
- Retain the current instrument availability and the session's applicable conditions.
- Record the price timestamp and any delay label separately from submission time.
- Match each execution to its order ID and calculate the remaining quantity.
- Confirm accepted changes, expiry or cancellation from the final order record.
- Reconcile price and fees with the contract note and obtain a written explanation for a specific difference.
A useful enquiry identifies the stock, session, order ID, requested quantity and the precise event needing explanation. Preserve the original record and any subsequent correction. This review did not place orders, acknowledge trading risks on anyone's behalf or subscribe to market data.
Questions about POEMS US sessions
Are Asian Hours and ordinary extended hours governed by the same order rules?
No. The Asian Hours product page lists market and limit orders; the separate extended-hours FAQ permits limit orders. Check the selected service.
Does a delayed price mean the order waits for the same delay?
The provider says the execution process is unchanged. A delayed screen price still does not guarantee the price or timing of a fill.
Does the opening of regular trading cancel an unfilled pre-market order?
The published guidance describes carryover into regular and post-market sessions. Confirm the actual order's validity, fills and final status.
