Check the order conditions behind a City Index position
The current UK documents use StoneX Trading. When checking an existing account, distinguish how positions are displayed, what closing instruction was accepted and which price or quantity conditions apply.
Use the company and accepted product terms
The FCA record for StoneX Financial Ltd identifies FRN 446717 and company 05616586, with authorised status since 24 March 2006 and stonex.com as its contact website. It also contains restrictions and clone notices. Authorisation does not establish that every product or activity is covered by a compensation scheme.
The current UK document catalogue links general and supplemental product terms, Pricing and Fees, and platform Market Information. Its linked agreement is dated April 2026 and names StoneX Financial Ltd trading as StoneX Trading. Match those documents with the version accepted for your own account.
Keep the account type, retail or professional classification, platform and exact market. A CFD quantity, a spread-bet stake and a net position summary need different interpretation. Do not infer that a familiar City Index login gives every account the same instructions or contract conditions.
| Check | Record | Possible misunderstanding |
|---|---|---|
| Position structure | Individual trade IDs, direction, quantity and aggregation setting. | A net figure can conceal two separately open trades. |
| Closing instruction | Selected trade, requested quantity, accepted instruction and completed deal. | An opposing trade may create another position. |
| Price condition | Immediate-trade tolerance or pending-order type, level and expiry. | A tolerance setting is not a guarantee for every future stop. |
| Guaranteed stop | Account eligibility, market, covered quantity, level and premium. | A generic stop label cannot prove an accepted guarantee. |
| Charges | Per-trade financing, margin calculation and separate premium entry. | Reduced net exposure does not establish zero financing. |
Expand a net display to see each open trade
The orders and positions FAQ describes FIFO as the standard CFD and spread-betting setting, with hedging available in Web Trader and mobile apps. A hedging instruction can open an independent opposing trade. It also explains that amalgamated positions show combined figures; expand them or use individual positions to inspect the underlying trades.
Position illustration: If separate trades show a short quantity of 12 and a long quantity of 7 in the same contract, the directional arithmetic is net short 5. This does not establish that either trade was closed, that their entry prices were equal or that financing disappeared. If the long trade is subsequently closed, the remaining short quantity is 12, assuming no other deals.
For a close, retain the selected trade ID and completed closing quantity. An aggregate row and a close request cannot establish which trade changed. Compare the resulting individual positions and pending instructions with the deal record.
The provider's description does not certify your current setting. Confirm it for the actual account, and preserve an accepted change before interpreting a subsequent opposite-direction instruction.
Hedged margin and financing use different rules
The linked Pricing and Fees PDF describes hedged margin using the larger leg on Web Trader and MetaTrader accounts. It distinguishes Web Trader step margins from MT4, and separately says overnight financing applies to both sides of a hedge. A net position figure is therefore insufficient to calculate either obligation.
The charges page limits orders-aware margin benefits to qualifying professional clients on applicable markets. Do not assume that adding a stop reduces the required margin of a retail account, or that the same calculation applies to every platform.
Retain the market's margin schedule, each trade's quantity and the account's calculation before and after a closing deal. For financing, reconcile entries by trade identifier and holding period. Closing one side can change the remaining exposure; a previous net display should not be carried forward as the new account state.
No personal margin threshold, financing rate or realised saving was measured in this review. The relevant statement and Market Information are needed to explain an actual debit.
Price tolerance concerns immediate execution
Clause 5.6 of the April 2026 agreement limits price tolerance to immediate-trade instructions on applicable accounts and markets. Favourable moves are treated separately from moves within the unfavourable tolerance.
The Pricing and Fees PDF describes the feature on Web Trader, including rejection after a changed price when tolerance is zero. Its broader wording should not replace the agreement's distinction between favourable and unfavourable moves. Obtain the accepted account terms and actual response when investigating a rejection.
A pending stop has its own trigger and execution conditions. Do not use an immediate-trade tolerance screen as evidence that a later stop has a guaranteed price. Save the requested price, tolerance, market, submission time and the accepted or rejected result separately.
The trading-halts guide also describes exchange-imposed pauses affecting availability. That is a possible market condition, not a diagnosis for your failed instruction. Establish the actual market status, relevant interval and response before attributing a rejection to a halt.
Check guaranteed-stop eligibility and cancellation restrictions
The GSLO FAQ says availability is market-specific and describes a premium charged only when triggered, separately on the statement. It says a guarantee can be added to an existing position while the market is open and gives a general answer that cancellation is free.
The agreement adds important account conditions. Clause 8.7 says a Limited Risk account's GSLO cannot be cancelled independently; it is cancelled when the corresponding position closes. It also excludes ISCA and MetaTrader accounts and limits market, quantity and acceptance hours. The general FAQ does not establish that its cancellation answer applies to a Limited Risk account.
The Pricing and Fees PDF uses wording about a premium for placing a GSLO, while the FAQ specifies payment only on triggering. Keep both documents and obtain the applicable ticket terms and charge confirmation rather than assuming a posting event from one sentence.
For an accepted guarantee, retain the market, position ID, covered quantity, level and premium basis. If the quantity or level changes, retain its acceptance. A guarantee for one trade is not proof that all account positions or every future instruction are covered.
Reconcile the instruction, remaining position and order
Clause 8.8 links a closing order to the remaining position after a partial close, or treats a full close as cancellation. Amendment also depends on whether the provider has acted. A requested change alone cannot establish that the earlier instruction ceased to apply.
- Identify the company, account type, platform and accepted document version.
- Expand aggregate positions and retain individual IDs and quantities.
- Match the immediate or pending instruction to its acceptance and price conditions.
- Find completed deals and confirm the remaining positions.
- Inspect attached orders and accepted amendments or cancellations.
- Reconcile per-trade financing and any separate GSLO premium.
For a discrepancy, specify the instruction and the particular trade or charge. Preserve the response and any correction alongside the original records. This review did not place orders, alter settings or test a personal account.
Questions about UK order conditions
Does a net figure prove the smaller trade has closed?
No. The provider describes aggregation of individual trades. Inspect their identifiers, completed deals and remaining quantities.
Does zero price tolerance guarantee a pending stop price?
No. The agreement describes tolerance for immediate trades; a pending stop has separate terms, and an accepted guaranteed stop requires its own evidence.
Can I cancel every GSLO independently?
The agreement restricts cancellation on Limited Risk accounts. Establish your account type and applicable terms before relying on the general FAQ.
