A chart touching a level is only meaningful after you identify the price side, order type and account that received the instruction.
Read the confirmation before relying on a stop: standard, trailing and guaranteed stops have different execution rules. A platform feature description cannot establish the instruction attached to your particular position.
The trading interface does not replace the legal company
The FCA record for Capital Com (UK) Limited displays reference 793714, Authorised status since 26 October 2018, company 10506220 and www.capital.com. Its clone notice concerns an impersonator. This checks displayed identity and status; it does not determine every activity permission, account-opening availability or personal FOS/FSCS eligibility.
The UK legal directory provides separate terms, execution policy, risk and cost documents. Match them to the agreement accepted for your account and subsequent notices. A UK help answer is not automatically the contract of another group company.
| Field | Evidence to retain | Question it resolves |
|---|---|---|
| Company and product | Agreement and CFD, spread-betting or other account designation | Which terms and quantity units apply? |
| Market and price side | Broker symbol, bid/ask selection and timestamp | Which quote could trigger the instruction? |
| Stop instruction | Normal, trailing or guaranteed label; level and confirmation | Was the price guaranteed or only a trigger? |
| Execution and costs | Order ID, fill, quantity, fee and conversion ledger | What actually closed and what was charged? |
Keep a rejected instruction separate from an accepted one. Neither a prepared ticket nor an alert proves that a stop was attached to an open position.
Opening and closing the same direction use different quote sides
The UK order-trigger explanation distinguishes four checks: a pending purchase opens on the ask; a pending sale opens on the bid; an attached stop or take-profit closing a long position uses the bid; one closing a short position uses the ask. These are trigger-side checks, not a promise of an identical execution price.
The chart price explanation says charts show bid by default. A short-position closing instruction therefore needs an ask-price check. Save the price-side selection as well as the chart, since an unlabeled candle cannot establish both prices.
Quote-side illustration: Suppose a short position has a closing stop at 102.00, and a simultaneous quote shows bid 101.70 and ask 102.10. The ask has crossed that level while the bid has not. A bid chart alone would not rule out a trigger. These are invented numbers illustrating the quote sides, not a reconstruction of a real execution or its fill price.
For a disputed order, retain the exact broker market, quantity, order direction, level, timestamp and timezone. Ask for the relevant quote sequence and execution record. A chart from another data feed, a different symbol or an aggregated candle can leave the actual trigger unresolved.
A moving stop still needs a separate execution check
The UK normal stop explanation identifies a non-guaranteed instruction that can suffer slippage. Its level tells the system when to close; it does not fix the fill during a gap. Record the trigger level and closing price separately.
The UK trailing-stop explanation describes availability for CFD and spread-betting accounts. The level follows favourable movement, upward for a long position and downward for a short one, without moving back in the opposite direction. It remains non-guaranteed and can slip.
Trailing-level illustration: Assume a long position's applicable reference price is 240 and its confirmed trailing distance is 12. A move to 258 would imply a level of 246 under that distance rule. A retreat to 252 would not lower that level. This hypothetical calculation does not certify activation, the platform's detailed reference mechanism or execution at 246.
The UK guaranteed-stop explanation describes execution at the selected level and a premium charged if triggered. It excludes 1X accounts. Confirm availability, the selected stop type and the quoted premium before relying on that feature. An exact closing level does not remove other costs from the overall account result.
Check third-party functionality against the accepted terms
The UK TradingView integration guide describes account authorisation, separate positions and orders tabs, account-currency selection and a notifications log. Its symbol guide distinguishes CAPITALCOM: for CFDs from CAPITALCOMSB: for spread betting. A visible market chart does not prove the correct live or demo account is connected.
There is a material difference between the checked publications. The generic TradingView manual says guaranteed stops are available. However, clause 3.3 of the September 2024 UK terms currently linked by the UK directory says they are unavailable through third-party electronic trading services. This review does not reconcile that difference into a personal entitlement. Obtain written confirmation for your company, accepted version, account, platform and instrument, and inspect the actual order confirmation.
The UK MT4 page describes separate MT4 account setup and credentials. The presence of MT4 tools or Expert Advisors cannot establish that a TradingView connection shares their functions, orders or credentials. This review did not log in, connect either platform or run an automated strategy.
A guaranteed price and the net account result answer different questions
The UK guaranteed-stop help page calculates the premium from the stated percentage, position opening price and quantity. Preserve the ticket's percentage and units rather than substituting margin deposited or the stop level.
Premium illustration: If a confirmed ticket used a hypothetical 0.04% premium, opening price 500 and quantity 3, the calculation would be 0.0004 × 500 × 3 = 0.60 in the instrument's applicable currency. These are assumed inputs, not a current Capital.com quotation. Confirm the contract's quantity units, trigger condition and conversion before reconciling a charge.
The UK charges page treats currency conversion separately and says its mark-up is incorporated in the conversion rate. It includes realised profit/loss, funding adjustments, guaranteed-stop fees and other eligible entries in that scope, with the all-in exchange rate available in Reports. Keep the original-currency amount, conversion rate and account-currency posting together.
Reconcile a closing execution, triggered premium, any funding entry and currency conversion independently. A correct stop fill cannot establish that every other ledger entry is correct, or that the position's total loss equals only the distance between opening and closing prices.
Build the record around the instruction that was actually executed
The June 2025 UK execution policy distinguishes derivative and share-dealing execution arrangements and discusses slippage, liquidity and market conditions. Its best-execution process is not a guarantee of the best price available anywhere on every order. It cannot replace the fill record for a specific transaction.
- Save the company, account type, accepted terms and market identifier.
- Retain the submitted instruction, confirmation, stop type, level, quantity and later changes.
- Identify the required bid or ask quote and preserve timestamps and timezone.
- Match the order result to the actual closed quantity and execution price.
- Reconcile premiums and other charges, including their currency-conversion entries, with the account statement.
Questions about chart and stop discrepancies
Why could my short stop trigger when the bid chart did not touch it?
A short position closes by buying, so its attached closing stop uses the ask. Check the correctly labelled quote at the relevant time and keep the resulting fill separate.
Does a trailing stop guarantee its latest level?
No. The checked UK help page describes a moving trigger with possible slippage. Retain the current trigger and actual execution price.
Can I assume guaranteed stops work through every integration?
No. The checked generic TradingView manual and linked UK terms differ. Confirm the applicable terms and supported instruction for the particular account and platform.
