Find your product, terms or complaint route
One brand can lead to different contracts
An OANDA UK derivative account, a US forex account and the US crypto service do not have the same counterparty. Start with the product and company in the agreement before comparing account features.
| Service | Contract or service provider | What to establish |
|---|---|---|
| UK CFDs and spread bets | OANDA Europe Limited FCA 542574 Company 07110087 | The Terms of Business, effective 1 July 2025, identify this company. These are derivatives; a share CFD does not deliver the underlying share. |
| US retail forex | OANDA Corporation NFA 0325821 | NFA BASIC identifies the company and its forex registration categories. Match the same name on the US agreement. |
| US virtual currency service | Paxos Trust Company exchange | The US disclosure says transactions occur on Paxos’s exchange. OANDA Corporation is neither the transaction party nor the custodian. Paxos is not an NFA member and this service is outside NFA oversight. |
The UK agreement says OANDA acts as principal on an execution-only basis. You contract directly with it and make your own investment decisions. Its negative balance protection applies to retail clients; professional clients remain liable for negative balances. A retail client can still lose the whole investment.
The division guide uses residence to route applications, with eligibility assessed individually. Australia, Singapore, Canada and other divisions require their own agreement and local register review. A regional website selection does not transfer the protections of a UK contract to another company.
Read both status fields on the UK record
The FCA profile for OANDA Europe Limited, 542574 displays Authorised since 17 May 2011. It separately displays a payment-services status of Cancelled – Authorised PI, since 4 July 2018. That second field must not be read as cancellation of the investment-business authorisation.
Check “What can this firm do in the UK?” for the intended activity, customer category and any restrictions. A firm-reference number is an identifier, not an assurance about an individual transaction or every product advertised under the brand.
Resolve the address discrepancy before posting documents
The division help page still lists Tower 42, 25 Old Broad Street. The FCA record, Companies House record, July 2025 agreement and January 2026 complaints policy instead identify Dashwood House, 69 Old Broad Street, London EC2M 1QS. Use the current policy and verified company channel to confirm where your documents should go. Company registration alone does not establish financial permissions.
US current membership and history are separate checks
OANDA Corporation’s BASIC profile currently displays NFA Member Approved, CFTC Futures Commission Merchant and Retail Foreign Exchange Dealer registrations, and Forex Dealer Member designation. Its history records RFED registration on 5 October 2010 and Forex Dealer Member approval on 7 October 2010.
In this dated snapshot, BASIC lists two NFA actions, one CFTC action, no NFA arbitration decisions and four CFTC reparations cases. These categories do not represent a single count of current customer losses. Open the case documents to establish dates, findings and outcomes; this review has not assessed every case.
Check the sub-account as well as the account label
UK: inactivity is capped per client
The UK charges page sets an inactivity condition of 12 months without trading; it excludes accounts with an open position. Charges begin with the smallest sub-account balance and total at most £20 per client each month, converted into each sub-account’s currency. This is not £20 for every sub-account. The fee does not create a negative balance; the page allows a request for up to three months’ rebate after trading resumes.
For v20 and v20 MT4 sub-accounts, realised profit/loss and associated adjustments in another currency are converted using a 1.0% mark-up or mark-down from the mid-price. Check the sub-account type before applying that figure. Overnight positions can incur financing charges or credits. OANDA states no deposit or withdrawal fee on this UK page, but banks and payment providers may charge.
US: balance, volume and rebate describe different things
The US account comparison lists spread-only and core spread plus commission pricing. Its core-pricing footnote requires a balance of at least US$10,000. The Elite Trader programme separately states a minimum trading-volume requirement of US$10 million and rebates starting at $5 per million traded. The $5 figure is a rebate, not a verified commission rate.
Before choosing a pricing route, request the instrument’s spread, commission basis, overnight financing, conversion treatment and qualifying-period rules together. A larger trading volume is not evidence of a better outcome. These are documented terms; FXCN has not measured live fills, slippage or effective trading costs.
Keep the UK complaint deadline attached to the UK contract
The January 2026 OANDA Europe complaints policy asks clients first to contact customer service, including dates and times for disputed trades. It aims to resolve those complaints within three business days.
For a formal complaint, the policy directs written submissions to Compliance at [email protected] or Dashwood House at the address above. It describes a response within eight weeks and, for eligible complaints, referral to the Financial Ombudsman Service within six months of the final response or summary resolution communication. Verify eligibility and your actual deadline; sending an email does not guarantee a remedy.
For a US forex matter, identify OANDA Corporation and retain the account agreement, transaction records and company response. The NFA guide distinguishes reporting conduct from a monetary dispute through arbitration. Do not apply the UK FOS timetable to that account or assume the Paxos service follows NFA procedures.
An FXCN report does not file a regulator complaint or preserve a legal deadline. Never publish login credentials or complete account documents.
Four records to reconcile before transferring money
- Agreement: save the legal company, product, customer category and dated terms. For a UK derivative account, distinguish retail from professional terms.
- Register: open FCA 542574 or search NFA 0325821 according to the contract. Compare the company and authorised activity, not just the brand.
- Payment instruction: verify an unfamiliar recipient or changed bank details through an independently confirmed company channel. Ask for a written explanation of any third-party recipient.
- Account settings: record the sub-account type, home currency, pricing route and platform. Compare the resulting statement charges with those exact terms.
If any record conflicts, resolve it before paying. The clone-domain check can organise an initial check; the official record and authenticated company response remain necessary.
Questions and limits of this review
Has OANDA Europe’s investment authorisation been cancelled?
The FCA investment status reviewed on 9 October 2026 is Authorised. The cancelled Authorised PI field concerns payment services. Read the activity-specific register entry rather than combining the two fields.
Does the US NFA number cover Paxos cryptocurrency transactions?
The provider’s US disclosure explicitly separates that service from OANDA Corporation and NFA oversight. Check the Paxos terms and relevant protection arrangements separately.
Are the older scores proof of execution or withdrawal quality?
No. This introduction does not revalidate the scoring inputs below. FXCN has not opened a live account, traded, tested withdrawals or independently measured platform performance for this review.
Are other countries and languages now fully reviewed?
No. This independently written English page reviews selected UK and US identity and terms. Other jurisdictions, complete permission sets and case outcomes need separate research. Existing translations have not been rewritten by this work.
