Find your account, costs or complaint route
Match the FOREX.com account to its company and product
The UK site names StoneX Financial Ltd. The US forex service names GAIN Capital Group LLC. A US futures account offered through the site uses StoneX Financial, Inc. These are separate legal companies, even though they belong to the StoneX group.
| Account route | Company and identifier | Evidence and next check |
|---|---|---|
| UK forex / CFDs | StoneX Financial Ltd FCA 446717 Company 05616586 | UK provider disclosure matches the name and references. The FCA record displays Authorised; examine the product permissions and requirements. |
| US retail forex | GAIN CAPITAL GROUP LLC NFA 0339826 DBA FOREX.COM | BASIC displays NFA Member Approved, CFTC FCM/RFED registrations and Forex Dealer Member designation. Match your agreement and the current activity record. |
| US futures / futures options | StoneX Financial, Inc. FCM Division | The provider’s futures page identifies this affiliate. Do not treat it as the GAIN forex contract. Its current registration and account terms need their own check. |
Companies House separately lists STONEX FINANCIAL LTD, 05616586. That company-registration number is different from FCA 446717 and does not establish financial permissions.
190864 is a historical company record, not the current UK reference
The FCA profile for 190864 names Gain Capital - Forex.Com UK Limited and displays No longer authorised, since 6 October 2017. It must not be substituted for StoneX Financial Ltd’s 446717.
The current 446717 record also contains requirements and clone warnings. Authorisation alone is not an unrestricted approval of every product or contact. Open “What can this firm do in the UK?” and check the relevant activity, customer type and requirements. Its registered website is stonex.com; a copied reference number or brand logo does not authenticate another website.
For an old account, use the agreement and any transfer notice to identify who was responsible at the time. The historical company’s status does not show that the current UK company has lost authorisation, and it does not by itself determine whether a historical complaint is eligible.
Separate trading protection, a complaint and compensation
- UK retail negative balance protection
- The UK charges page describes protection for retail clients only. It is not a promise to prevent losses within your deposit, and it must not be extended to a professional or US account.
- Investment compensation is not deposit insurance
- FSCS’s investment guidance gives a limit of £85,000 per eligible person, per firm for firms failing after 1 April 2019. Eligibility depends on the firm, regulated activity and claim; poor investment performance is excluded.
The provider’s Important Information page states £120,000 for most investments. This differs from FSCS’s investment guidance. FSCS identifies £120,000 as the bank-deposit limit from 1 December 2025. Ask FSCS to confirm your activity and eligibility; do not apply that deposit limit to a CFD account.
A US forex contract is not a UK retail contract. This review does not establish a compensation entitlement for the US account or the separately offered futures account. Neither the group’s stock-market listing nor FXCN’s score answers that question.
RAW commission depends on USD notional, not simply “one lot”
The US RAW account FAQ discloses $7 for each $100,000 of USD notional traded, charged on each leg. A $100,000 USD/JPY opening therefore has $7 commission; closing the same notional adds $7. For 100,000 EUR at EUR/USD 1.1000, the opening USD notional is $110,000 and commission is $7.70. A close at that same rate makes $15.40 in commission before spread, rollover or slippage. A different closing rate changes the closing USD notional.
Spread-Only has no separate trading commission under that FAQ, but the spread remains a cost. RAW accounts use FOREX.com platforms or MT5; the FAQ says an existing account cannot be converted to the other pricing model. Check account/platform compatibility before arranging a switch.
For a UK account, request these separately
- Overnight holding: obtain the instrument’s financing calculation and date adjustment; do not apply an index-funding example to a forex pair.
- Account-currency conversion: the UK charges page describes Back to Base conversion up to ±0.5% from quoted rates. Check statements for the actual conversion.
- Inactivity: its GBP table lists £12 monthly after the stated 12-month inactivity condition. Unexecuted orders do not count as trading activity.
- Exit orders: a guaranteed stop has market eligibility, distance rules and a premium when triggered. An ordinary stop is not the same guarantee.
Resolve the identity before a payment
- Save the agreement. Write down the company, account category, product and regional terms. A website language or IP-based redirect does not identify your contract.
- Open the correct official record. For the current UK route check 446717; for US GAIN forex search NFA 0339826. Read the profile and permissions, not only a search result.
- Authenticate the contact route. Contact the company using the official register’s details to resolve an unfamiliar domain or message. The FCA’s 446717 profile includes clone warnings; they concern impersonators, not proof that the authorised firm is itself a clone.
- Reconcile the beneficiary. If a payment recipient differs from your contracting company, obtain an explanation through that verified route before paying. Group membership alone is not an explanation of a particular payment.
- Keep dated records. Save the terms, register result, fee schedule and correspondence. Pause if the entity, product permission or recipient remains unresolved.
Use the clone-domain check to organise a first check, then follow the official evidence. A tool result does not decide legal status.
Use the channel for your contracting company
- A current UK FOREX.com service complaint
- The provider’s Important Information page sets out its complaint procedure. Prepare your account reference, dated facts, documents and requested remedy. It describes a final response within eight weeks and referral of eligible complaints to the Financial Ombudsman Service within six months of that response. Confirm your deadline and eligibility directly; this overview does not calculate them.
- A US GAIN forex conduct issue or money dispute
- Start with the official company channel and retain evidence. The NFA registration and complaint guide distinguishes reporting conduct from seeking money through arbitration. Membership, product, deadlines and the relevant forum still need checking.
- Read the historical actions, not just current membership
- GAIN’s BASIC profile displays four NFA regulatory actions, six NFA arbitration decisions and 28 CFTC reparations cases in this dated snapshot. Those are different record categories, not a count of proven current customer losses. Open the individual documents to assess dates, findings and outcomes; current registration is not evidence of a clean history.
Reporting to FXCN does not lodge a regulator complaint or preserve a legal deadline. Keep credentials and full account records out of public reviews.
Questions before relying on this profile
Are the two UK FCA numbers interchangeable?
No. 190864 and 446717 identify different companies. Use the company and dates in your actual agreement and any transfer notice, then open the corresponding official profile.
Does the US forex registration cover my futures account?
The provider identifies a separate StoneX Financial, Inc. FCM Division for the futures route. Confirm that account’s agreement and registration rather than copying GAIN’s forex record.
Has FXCN tested withdrawal speed or trade execution?
No. This is a source-based entity and terms review. It does not measure fills, spreads, slippage or withdrawal performance, and the recorded score below does not prove those outcomes.
What about Australia, Europe or another country?
They require their own contract, official record, eligibility and fee research. This UK/US review does not refresh those jurisdictions or establish which entity may accept your residence.
Sources, review scope and corrections
- UK terms hub and US regulation disclosure: provider identity statements.
- FCA 446717 and FCA 190864: current displayed identities, status and scope warnings.
- NFA BASIC 0339826: current categories, DBA and historical-record counters; individual case merits not fully reviewed.
- Companies House 05616586: company identity, not financial permission.
- US futures disclosure, US RAW FAQ and UK charges: product-specific provider terms.
- FSCS investment guidance and deposit guidance: separate scheme limits and eligibility.
