Swissquote

The bank, UK company and product interface need separate checks

The provider's group structure page, describing companies as of December 2025, distinguishes Swissquote Bank Ltd in Switzerland, Swissquote Ltd in the UK and Swissquote Bank Europe Ltd in Luxembourg. This is a group map, not your account contract.

The FINMA bank list dated 9 October 2026 lists Swissquote Bank SA in Gland as a bank, category 3. Separately, the FCA record for Swissquote Ltd gives reference 562170, Authorised status and website www.swissquote.co.uk. The register also lists clone notices; these refer to impersonators, not findings that the genuine company is a clone.

Neither entry transfers its jurisdiction's protections to every Swissquote-branded account. Confirm the company in your accepted agreement, the activity involved and the account's classification. Full permissions and personal protection rights were not determined here.

A booking date and a value date can differ

The bank's debit-interest explanation distinguishes when a transaction is recorded from the date used for interest. It explains that using sale proceeds before their value date can create a temporary debit even when the screen makes those proceeds available.

Read its old settlement example with care. The page illustrates a 2007 transaction and discusses two-to-three-day gaps. It is not a universal timetable for a current trade. The SEC investor bulletin explains that applicable US securities transactions moved to T+1 from 28 May 2024, subject to exceptions. Obtain the settlement/value date for the actual market and instrument rather than adding three days to every sale.

Cash-date illustration: Assume no existing cash, a sale credit of 5,000 with value date D+2, and a payment debit of 5,000 with value date D+1. The entries can create a one-day dated deficit of 5,000. This deliberately assumed example does not specify any market's current settlement cycle or predict an interest charge. Change the value dates and the result changes.

1. Export the trade confirmation, including instrument, currency and settlement date.
2. Compare it with the payment's value date and currency ledger.
3. For interest, request the debit amount, charged days, applicable rate and day-count basis.

Inspect cash by currency before relying on the total

The same bank explanation identifies temporary negative currency positions as another possible source of debit interest, including where the client has configured manual foreign-exchange reconciliation. A consolidated portfolio figure is therefore insufficient to reconstruct a cash charge.

Keep three values separate: the portfolio's chosen display currency, the currency used to settle a security, and the actual cash balances. Before converting, record the amount sold, amount bought, quoted rate, charge or spread, and both value dates. This review did not establish the current automatic-balancing time, supported currencies or your reconciliation setting.

Ledger illustration: A portfolio could show a positive converted total while one ledger contains a USD 1,000 debit and another a EUR 2,000 credit. These are hypothetical balances. Without the actual conversion rate, value dates and account rules, they do not establish the available payment amount, financing cost or whether an automatic conversion occurs.

Do not use a card exchange allowance, a Luxembourg conversion tariff or a Forex spread to estimate a Swiss securities-account conversion. Retain the quote and compare the resulting entries, not just the change in the total portfolio value.

Cash-only holding and securities custody are different fee bases

The Swiss trading FAQ says the custody calculation excludes cash, includes securities and cryptocurrencies, and is charged per account. It also states that a quarter can attract custody fees if securities or crypto were present at any point in it. Selling everything before quarter-end does not by itself establish a zero charge.

The Swiss account-fee page lists ordinary quarterly custody bands from CHF 20 to CHF 50, 8.1% VAT, an additional safekeeping fee above CHF 1 million and different treatment for certain jurisdictions and legal entities. It separately lists debit interest and payment fees. Confirm the applicable tariff and valuation method before estimating your bill.

Conditional cost illustration: If two separate accounts each incur the ordinary CHF 20 quarterly custody charge and 8.1% VAT applies, the combined amount is 2 × 20 × 1.081 = CHF 43.24. This assumes both qualify for that band and excludes additional safekeeping, trading, data, financing and payment costs. It is not an account quotation.

For a discrepancy, identify the account charged, relevant quarter, assets included and tariff version. A minimum charge, a percentage charge and a transaction commission use different bases; ask which one produced the disputed entry.

Margin headroom does not settle the NOP check

The Swiss Forex execution page describes dynamic Net Open Position limits that depend on exposure, leverage and currencies. An order exceeding these limits can be rejected and cancelled even after its requested price is reached. It directs clients to account/platform details for their own limits; no universal personal limit is certified here.

Its linked educational NOP PDF includes sample limits and trades. Those examples are not your account settings, and its legal footer names Swissquote Ltd despite being linked from the Swiss bank route. Use it as an illustration of the exposure check, then obtain the applicable company-specific rule.

Selected clauses 4, 5, 13 and 14 of the currently linked Swiss bank Forex special terms, version 6.0 dated 7/11/2024, describe changing margin requirements, possible liquidation, no obligation to give a margin call and no guaranteed loss cap from the automatic system. They also describe netting across accounts and instruments. Do not assume a separate account label isolates other assets from a Forex debt; the personal contractual scope needs confirmation.

1. Retain the account's exposure limits, required margin and full instrument name.
2. Record the order identifier, requested amount and server rejection/cancellation reason.
3. Distinguish a rejected new order from liquidation of an existing position.
4. For liquidation, retain the applicable trigger definition, equity, margin and actual fills. The same percentage label can use different denominators across interfaces.

The execution page's advertised speed/fill statistics are explicitly based on April–June 2024 orders. They do not prove current execution performance or the treatment of your order.

Send the evidence to the company that holds the account

The Swiss legal directory separates Trading, Forex & CFDs and Banking documents. Retain the version actually accepted for your product and any later notice. A currently linked document is useful evidence, but does not prove that it is the version governing a personal dispute.

For a cash-date or custody issue, assemble the account statement, trade confirmation, currency ledger, charge and applicable tariff. For a Forex rejection or liquidation, add the order log, limit/margin setting and execution record. State the discrepancy and requested correction precisely, and retain the company's acknowledgement and response.

The FCA entry provides a complaint contact for the UK company and explains that FOS/FSCS eligibility depends on activity and other conditions. Use the company actually involved; do not route a Swiss bank issue through the UK subsidiary merely because both use the same brand. No complaint was submitted in this review.

Questions that help interpret an account entry

Current personal reconciliation settings, tariff eligibility, value dates, interest calculations, NOP/margin thresholds, accepted versions, full permissions, protections and historical scoring remain pending.