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Global FX Broker Transparency & Rating
Beginner · 10 min · risk

What to do when broker withdrawal is stuck

Do not argue first. Build evidence, stop sending more money, create a timeline, then complain through payment and regulator routes.

fxcn editorial 2026-06-04

Step 1: stop sending more money

If support asks for tax payment, VIP upgrade, more trading volume or extra margin before withdrawal, stop adding funds.

Step 2: build evidence

Save dashboard screenshots, withdrawal request, deposit proof, chat logs, emails, KYC records, trade history and timestamps.

Step 3: write a timeline

List deposit, withdrawal request, support replies, extra demands and settlement status by date.

Step 4: complaint routes

Use platform ticket first, then regulator, payment provider, bank dispute process and public complaint records.

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