## Step 1: stop sending more money
If support asks for tax payment, VIP upgrade, more trading volume or extra margin before withdrawal, stop adding funds.
## Step 2: build evidence
Save dashboard screenshots, withdrawal request, deposit proof, chat logs, emails, KYC records, trade history and timestamps.
## Step 3: write a timeline
List deposit, withdrawal request, support replies, extra demands and settlement status by date.
## Step 4: complaint routes
Use platform ticket first, then regulator, payment provider, bank dispute process and public complaint records.
