## Step 1: stop adding funds
If the platform asks for tax, account upgrade, extra margin or more trading volume before withdrawal, stop all new deposits.
## Step 2: build a timeline
Record deposit date, withdrawal request date, review replies, extra demands, rejection reasons and current status. Attach screenshots or emails to each point.
## Step 3: request written explanation
Ask by ticket or email for the delay reason, expected processing time and required documents. Avoid relying only on calls or voice messages.
## Step 4: escalate complaint
If replies remain vague, prepare materials for regulator, payment provider, bank dispute process and public complaint records.
