If the receiving account is personal, an exchanger or an unrelated company, disputes and refunds become harder.
Legitimate platforms usually provide bank, card or regulated payment channels under matching company names. Local agents may be convenient but can break the evidence chain.
Receiving account, transfer proof, support instruction, deposit confirmation, account ledger and chat logs.
Pause if receiving entity does not match onboarding entity, support changes accounts often, or payment goes to personal account or crypto wallet.