Choose a permission check, dispute or scam-reporting task
Checking a licence and reporting a scam use different routes
OJK’s name on a website is only a starting point. Establish the legal company and its permitted activity. If money has already been sent to a suspected scam, use the urgent financial-scam route as well as the appropriate legal report.
| Your immediate question | Starting route | What it does not establish |
|---|---|---|
| Is this company authorised for this activity? | OJK FIND and the relevant sector’s permission record; ask Kontak 157 about an unresolved match | A brand match alone does not authenticate a salesperson, payment recipient or every product |
| A financial-service provider has not resolved my complaint | The provider’s complaint process; OJK APPK/Kontak 157; investigate LAPS SJK for an eligible civil dispute | A portal receipt is not a finding of liability, a mediation settlement or an arbitration award |
| I have just transferred funds to a suspected scam | IASC for financial coordination and the police for the criminal-law route | A report does not guarantee funds remain available or will be returned |
The Financial Institutions Directory (FIND), Consumer Protection Portal (APPK), LAPS SJK and Indonesia Anti-Scam Centre (IASC) serve different purposes. None should be described as an OJK investment guarantee.
“OJK regulated” must identify an activity and a company
OJK supervises financial services within its statutory remit. Its POJK 1/2025 overview specifically covers financial derivatives whose underlying assets are domestic or foreign securities, including foreign indices and shares. It took effect on 10 January 2025 and replaced POJK 32/2020. That securities remit is different from every product a website calls “forex”.
The joint transfer announcement assigns money-market/FX-underlying financial derivatives to Bank Indonesia, and securities-underlying derivatives and digital financial assets, including crypto, to OJK. Commodity-futures permission remains a separate BAPPEBTI check. Do not use an OJK bank, insurance or digital-asset record as proof of a different brokerage activity.
Monex’s disclosure: the OJK check remains open
The MIFX main site identifies PT Monex Investindo Futures and discloses OJK number S-126/PM.02/2025. Its application information page associates OJK supervision with derivatives whose underlying assets are securities. These are provider disclosures. We have not retrieved the current OJK permission record, conditions or status for that number.
We separately retrieved a BAPPEBTI Monex record and a BI Derivatif PUVA result while researching the linked guide. Those records do not independently verify the OJK claim. Ask for the actual OJK document and match its full company name, activity, effective date and restrictions to the proposed securities-derivatives contract. This review does not certify a Monex account’s OJK coverage.
OJK’s January 2026 coordination notice concerns completion of the digital-asset transition. It does not make a historic BAPPEBTI number sufficient evidence for current crypto permission or for every securities derivative.
Use FIND to check identity, then verify the permission’s scope
The FIND help page describes a public directory of institutions, financial-sector professionals, products and other sector information. Registration is not required to consult it. Its home-page search distinguishes an institution from an individual and offers company/name and permission identifiers; a product search is a separate check.
- Read the agreement first. Write down the complete company name, proposed product and the stated OJK identifier. Keep a professional’s name/registration separate from the institution’s permission.
- Search that identity. Open FIND independently. Select the relevant type and compare the returned company, activity and contact channels. A similar name is not the contract entity.
- Check the document and destination. Read the actual permission conditions where available. Compare the website, representative and bank recipient through independent official contacts rather than relying on a badge sent in a chat.
- Keep unresolved checks open. Save the dated result and discrepancies. If no usable result is available, ask OJK to confirm the category and document rather than concluding “authorised” or “unlicensed” from the outage.
No current Monex FIND result was obtained in this review. Browser attempts on 9 October timed out before a usable directory search was available. FIND’s instructions were retrieved separately; we did not complete an entity search or verify its advertised database totals. Its help page lists [email protected] and [email protected] for access/data issues; Kontak 157 is the consumer route for an unresolved permission question.
The zero above counts FXCN’s linked broker records for OJK. It is not OJK’s institution count and does not establish that no firms are authorised. This page adds no new broker or licence relationship.
Move from a provider complaint to an eligible civil dispute
Send the provider a clear complaint through its independently verified channel. Include the agreement, disputed transaction, chronology, requested remedy and supporting records. Retain its ticket, response and any explanation that the case is closed or unresolved.
OJK’s consumer-channel notice lists (+62 21) 157, WhatsApp +62 811 571 571 57 and APPK. Explain the company and product when requesting the applicable route. This guide does not set a universal response or filing deadline for every OJK sector.
LAPS SJK is a separate legal entity
Its own FAQ distinguishes mediation, arbitration and binding opinion. A mediator helps the parties negotiate and cannot impose a decision; arbitration and contractual interpretation have different procedures. It excludes disputes arising from illegal investments, unlicensed financial products, criminal acts or market-conduct violations from the dispute service described there. Confirm how your particular claim fits before choosing a route.
The mediation instructions require a mediation agreement, dispute summary, identities, evidence of attempted internal resolution and relevant documents. Applications can use APPK or go directly to LAPS SJK, subject to verification. A complaint ticket is not automatic registration of an eligible mediation case.
Free mediation is not a compensation ceiling
The mediation page lists free service for qualifying retail/small claims up to Rp200 million in financing, pawn and financial technology; Rp500 million in banking, capital markets, life insurance, venture capital and credit guarantees; and Rp750 million in general insurance. Those are service-fee criteria. Confirm the classification and current conditions with LAPS SJK; this page has not established which bracket applies to a transferred derivatives dispute.
For example, an eligible Rp400 million capital-market mediation claim is within the published Rp500 million fee threshold. That does not award Rp400 million. The FAQ says arbitration carries fees if mediation fails and the parties proceed to arbitration. A negotiated settlement, arbitral award and regulatory complaint outcome must be tracked separately.
For a recent suspected scam transfer, act on the financial and police routes
The official IASC guidance directs victims to report promptly through IASC for financial coordination and to the police for the legal process. IASC connects reports with banks/payment providers to trace and attempt to secure remaining funds. It does not guarantee recovery.
- Prepare your identity/contact details, a chronology, transfer time and amount, sender and recipient account information, payment evidence and communications. A representative needs the specified authority and victim identification.
- A form focuses on a transfer from one victim account to a reported account; transfers to different recipient accounts may require separate reports. Keep each report number.
- Retain the police report as a separate record. IASC does not replace it. The portal says official news about recoverable funds comes from your own bank/payment provider, not an unsolicited caller claiming to be IASC.
This route addresses suspected scam transactions. It should not be presented as a trading-loss refund service. We opened the public IASC guidance, but submitted no form or personal documents and tested no blocking or recovery result.
Questions and boundaries
Is an OJK reference a universal Indonesian forex licence?
No. Identify the underlying asset, company and permission. Securities derivatives and digital assets fall under different OJK categories; money-market/FX derivatives require the BI check, while commodity futures require the BAPPEBTI check.
Does the unavailable FIND search prove Monex has no OJK permission?
No. The provider discloses S-126/PM.02/2025. We have not independently retrieved its current OJK record. An access failure is an unresolved verification step, not a finding of unlicensed conduct.
Does free LAPS SJK mediation mean my loss is insured?
No. The published amounts determine eligibility for a free mediation service within specified categories. They do not guarantee recovery or establish an insurance entitlement.
Can FXCN submit my OJK, LAPS SJK or IASC case?
An FXCN report does not file those external cases or start police proceedings. Use the relevant official channel and keep its real receipt and status.