BAPPEBTI is Indonesia commodity futures trading regulator and oversees local FX and commodity derivatives. Indonesian users should distinguish BAPPEBTI local brokers, OJK financial-services supervision and offshore platforms. Cross-border onboarding usually does not provide the same local protection.
If you have a dispute with a broker regulated by BAPPEBTI, here is the complaint path. Gather your evidence first (deposit/withdrawal records, trade history, support transcripts), then follow the process below.