DFSA

DFSA is the financial services regulator for the Dubai International Financial Centre. Users should distinguish DFSA, SCA and ADGM because permission scope, client type and complaint route differ by framework.

Regulated brokers

How to file a complaint with DFSA?

If you have a dispute with a broker regulated by DFSA, here is the complaint path. Gather your evidence first (deposit/withdrawal records, trade history, support transcripts), then follow the process below.

1. Contact the broker directly first, demand a written reply within 7 days
2. If unresolved, file a formal complaint with DFSA directly (www.dfsa.ae ↗)
3. Keep all communication and evidence for potential arbitration
4. Optionally submit a verified complaint on fxcn to warn other traders — File a complaint →