LFSA

Regulated brokers

How to file a complaint with LFSA?

If you have a dispute with a broker regulated by LFSA, here is the complaint path. Gather your evidence first (deposit/withdrawal records, trade history, support transcripts), then follow the process below.

1. Contact the broker directly first, demand a written reply within 7 days
2. If unresolved, file a formal complaint with LFSA directly (www.labuanfsa.gov.my ↗)
3. Keep all communication and evidence for potential arbitration
4. Optionally submit a verified complaint on fxcn to warn other traders — File a complaint →